Presentations from
Quality Improvement Learning Collaborative Summit IX
Our Patients, Our Partners: Strategies for Improved Patient
September 23, 2011
All Available Presentations
Better Health Greater Cleveland Update
Randall D. Cebul, MD, Director
Better Health Greater Cleveland
Patient-Centered Care in the Information Age of Healthcare
Jack Cochran, MD, FACS
Executive Director, The Permanente Federation, LLC
Multiple Approaches to Taking Charge of Your Health
Susan Cotey, RN, CDE – Lennon Diabetes Center, Cleveland Clinic
Mary Ann Horst Nicolay, BA, DTR - Diabetes Partnership of Cleveland
Stacey Rokoff, MSSA, LSW - Fairhill Partners
Physician-Led Patient Care Improvement: Key Success Factors
Ronald Copeland, MD, FACS and Lydia Cook, MD - Kaiser Permanente
TeamSTEPPS™: The Essentials
Ann Fitzsimons, RN, MBA and Sue Ferrante, ARM - Ohio KePRO
Thomas P. Noeller, MD, FAAEM, FACEP - MetroHealth Medical Center
How to Optimize the EHR to Create a Better Patient Experience: Tips and Tricks
John Alfes, MD - Kaiser Permanente
Cory Fisher, DO - Cleveland Clinicy
Trekking Through the Community Healthcare System: A Patient’s Perspective
Donna Kelly, RN; Debra Bowes, RN, BSN; Daniel Meges, MD, FACP and
Michael Vorheez - Care Alliance
Patient-Centered Redesign of Primary Care: The VA Experience
Scott K. Ober, MD, MBA, Gerald J. Strauss, PhD, Kristen Zimbardi, FNP-BC, Natalie Palmieri, MSH/MHA, RN,
Tiffany Sims-Warner – Louis Stokes Cleveland V.A. Medical Center
Mission Possible: Creating a Memorable Patient Experience
John Hightower, MHA - Kaiser Permanente
Laura Bomgardner, BGS - St. Vincent Charity Medical Center
Don’t Drop the Baton: Transitional Care Across the Continuum
Sanjeev Bhavnani, MD - Kaiser Permanente
Kathy Wright, MSN – Summa Health System
John A. Hartford Foundation Building Academic Geriatric Nursing Capacity Scholar
The Proper Care and Feeding of Your Electronic Health Record
Bonnie Hollopeter, LPN, CPHQ, CPEHR - Better Health Greater Cleveland
Linda Stokes, MSPH - MetroHealth Medical Center
Creating a Better Healthcare Experience for All
Casey Schroeder, MA, BA - Mt. Sinai Skills and Simulation Center
Patricia Buckhold, RN, BSN and Brooke Dowdy, MA, LPC - Cleveland Sight Center
Save the Date: Next Summit is March 23, 2012